You are directly bound to the Refund Policy of the Airlines and Hotels you are booking though us as every Hotel and Airline has their own Policies. Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email instantly or up to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What CAN be Refunded:
- Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any additional refunds based on extenuating circumstances will depend on the individual airline and hotels.
What CANNOT be Refunded:
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded that is in case of non-refundable accommodation (please check hotel and airlines refund policies you are choosing).
- No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances (please check hotel and airlines refund policies you are choosing). • Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price (please check hotel and airlines refund policies you are choosing).
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed (please check hotel and airlines refund policies you are choosing).
50% of payment is refunded
75% of payment is refunded
90% of payment is refunded
- Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
- If a tour is scheduled to depart within the next 7 days, we will not change a traveler’s departure date and will not offer a refund (unless stated otherwise by the Provider).
- All cancellations must be made directly with Kite Travel, not with tour providers, for the ease of your refund/cancellation.
- In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via Bank transfer or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.